No Hassle Returns

We want you to be happy with your purchase.  If you want to return something please observe these guidelines:

New instruments ordered from stock, pre-owned instruments

Instruments may be returned up to ten days from receipt. Any returned instruments must be clean, undamaged, unmodified, include all the original packing materials, accessories, warranty cards, etc., and are subject to a five percent restocking fee. In addition, new unlacquered instruments are subject to a clean-up charge. The buyer is responsible for shipping and insurance charges in both directions. If you wish to return an instrument please call us for authorization.

Custom and Special Order Instruments

Custom and special order instruments from Atkinson, Alexander, Finke, Schmid and Osmun may be returned within fourteen days of receipt for consignment resale. Unlacquered instruments are subject to a clean-up charge. The buyer is responsible for shipping and insurance charges in both directions. When the instrument has been resold the original customer will receive ninety-five percent of the original price. Instruments kept more than fourteen days cannot be resold as new and will be pro-rated. Instruments kept over thirty days will be accepted for consignment under our regular consignment sale terms. If you wish to return an instrument please call us for authorization.

Accessories

Accessories may be returned up to 14 days from receipt. Any returned accessories must be in new, resalable condition and include all the original packing materials, warranty cards, etc. Please include our invoice number. The buyer is responsible for shipping and insurance charges in both directions 

Mouthpieces

We believe our mouthpiece return policy is one of the most liberal in the industry. We want you to feel confident in your choice.

Mouthpiece components may be returned for a refund within fourteen days from the original shipping date, subject to a 10% restocking charge.

Mouthpiece components kept from 15-30 days may be returned for store credit, subject to a 20% restocking charge. 

No returns will be accepted after thirty days.

Components to be returned must be in new, resalable condition, with original packaging and our invoice number. (Light insertion marks are OK, at our discretion.) Components that have been damaged or modified in any way, custom components, or special orders are not returnable. The buyer is responsible for shipping and insurance charges in both directions.

 

 

Newsletter Sign Up

Keep up with the happenings at Osmun Music